Impact of Management Information System on Organisational Performance

Olaosebikan Kamar Abayomi; Mufutau Akanmu Popoola; Adewoye J.O; Oluwaseun Christophe Owojori; Azeez Sultanat Abidemi

doi:10.67693/BJCR-PEJHL74A

Publication Details

Publication Date: 10/11/2026
Volume / Issue: Vol 1, Issue 6 (2026)
Article No.: 009
Journal: British Journal of Contemporary Research
DOI: https://doi.org/10.67693/BJCR-PEJHL74A
Received: 05 Oct 2026
Views: 18
Downloads: 12

Affiliations

Olaosebikan Kamar Abayomi: Department of Business Administration and Management, Federal Polytechnic Ayede, Oyo State, Nigeria

Mufutau Akanmu Popoola: Federal Polytechnic Ayede, Oyo State, Nigeria

Adewoye J.O: Department of Business Administration, Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria

Oluwaseun Christophe Owojori: Department of Business Administration and Management, Federal Polytechnic Ayede, Oyo State, Nigeria

Azeez Sultanat Abidemi: Department of Business Administration and Management, Federal Polytechnic Ayede, Oyo State, Nigeria

ORCID

MAP 0000-0002-4529-0721

Abstract

This study examined the impact of Management Information System (MIS) on organizational performance, using First City Monument Bank (FCMB) Plc branches in Osun State, Nigeria, as the focus. Specifically, the study investigated the effects of Automated Teller Machine (ATM) usage, Short Message Service (SMS) operational activity, and Bank Verification Number (BVN) effectiveness on organizational performance. Relevant theoretical and empirical literature on MIS and organizational performance was reviewed, while Innovation Diffusion Theory (IDT) and Socio-Technical Systems Theory of Acceptance were adopted as the underpinning theories. The study employed a survey research design, with primary data collected through a structured questionnaire. The population comprised 72,885 customers of selected FCMB branches in Osun State, from which a sample size of 399 was determined using the Taro Yamane formula. Data collected were analyzed using descriptive statistics and regression analysis. The findings revealed significant positive relationships between ATM usage and organizational performance (r = .398, p < .01), SMS operational activity and organizational performance (r = .369, p < .01), and BVN effectiveness and organizational performance (r = .432, p < .01). The study concluded that MIS significantly contributes to organizational performance in FCMB Plc. It therefore recommended continuous upgrading of MIS infrastructure and the effective deployment of ATM, SMS, and BVN technologies to improve service delivery, operational efficiency, customer satisfaction, and overall organizational performance.

Keywords

Customer Satisfaction Decision-Making Management Information System Organizational Performance Operational Efficiency

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This article is published under the Creative Commons Attribution 4.0 International License . Free to read, share, and adapt with attribution.

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Cite This Article

Olaosebikan Kamar Abayomi, Mufutau Akanmu Popoola, Adewoye J.O, Oluwaseun Christophe Owojori, Azeez Sultanat Abidemi (2026). Impact of Management Information System on Organisational Performance. British Journal of Contemporary Research, 1(6), Article 009. https://doi.org/10.67693/BJCR-PEJHL74A

Olaosebikan Kamar Abayomi. “Impact of Management Information System on Organisational Performance.” British Journal of Contemporary Research, vol. 1, no. 6, 2026.

Olaosebikan Kamar Abayomi. “Impact of Management Information System on Organisational Performance.” British Journal of Contemporary Research 1, no. 6.

Metadata

ISSN 2979-8582

DOI Prefix 10.67693

Tracking ID BEX_OCT_26_027

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British Journal of Contemporary Research

Open Access · Peer Reviewed · Published by Bexford Publishing Ltd

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